Account support
Delete your account
Effective November 9, 2026
Online accounts
To request deletion of an online WordPoise account, email support@wordpoise.com with the subject WordPoise account deletion request . You do not need to reinstall the app to make this request. When an in-app option is available, you can also start the process under Settings → Account → Delete Account .
Please tell us the WordPoise display name and any non-sensitive details that help us locate the account. Do not email a password, Firebase ID token, Google credential, or other authentication secret. We may ask you to verify account ownership through a safe method before acting on a request.
What an online-account deletion covers
For a verified online account, WordPoise aims to delete or de-identify the WordPoise profile, internal account records, linked authentication identities, associated gameplay history, statistics, account-merge associations, and other associated personal information, subject to justified exceptions.
Completed Duel records can affect another player’s legitimate match history. Where necessary, we retain the other player’s result while removing or sufficiently de-identifying information about the deleted player. We may retain limited information where needed for security, fraud prevention, legal obligations, account-integrity protections, or to document that a deletion request was completed.
Timing and account access
After we verify your request, we aim to restrict further access promptly and complete ordinary account deletion within 30 calendar days , or sooner when applicable law requires it. Some backup copies and narrowly justified security or legal records may remain for limited additional periods. If more time is permitted and needed, we will explain why.
Local-only players
Players who only use local gameplay do not have a WordPoise server account for that local profile. To remove local game data, use an available in-app clearing option, if one exists. You can also remove the app and its local data; on Android, device settings may provide a Clear storage option. On iOS, deleting the app removes its locally stored app data, although operating-system backups and other system storage can affect what remains. Removing local data does not request deletion of a separate online account.
Parents and guardians
A parent or guardian can contact support@wordpoise.com with a child-privacy or local-data concern. V1 local-only play is available to under-18 players; online accounts and online Duels are reserved for adults aged 18 or older.